Click on the departments below for their list of FAQS:
Looking to order equipment that is not listed on our website?
Advanced Test Equipment Rentals has relationships with a vast network of test equipment sources, both domestically and world-wide. Let us know your requirements.
Has the equipment I ordered from Advanced Test Equipment Rentals been tested?
Equipment will typically be quoted and assumed as ‘Functionally Verified’. We find that the majority of our customers either have their own trusted third-party lab or their own internal calibration lab, and prefer the equipment be calibrated through these channels. Most appreciate not paying for the additional overhead that would have to be applied to each unit if Advanced Test Equipment Rentals calibrated each piece in our inventory.
For those customers that need the equipment calibrated, Advanced Test Equipment Rentals will certainly accommodate you. There is typically an additional charge and extra lead-time for this service.
Can I purchase items from Advanced Test Equipment Rentals even though I am not located in the United States?
Yes. We are a worldwide supplier of quality test equipment.
What is the lead-time to ship my equipment after my order has been placed?
At Advanced Test Equipment Rentals we understand our customers’ need to have their equipment shipped quickly and on-time. Lead-times generally vary from one day to two weeks and are noted on our quotation to you. Please be sure to discuss your more urgent requirements with your sales representative so we can be sure to meet your expectations.
Can you provide international packing and shipping?
Yes. We have experience with the changing and ever more stringent intricacies of international export laws. Our shipping department securely packs your instruments so they arrive at their destination safely and ready for use.
Do you offer local delivery?
Yes, we offer free local delivery and pick-up around San Diego, CA. In extended areas of the county, $100 delivery and pick-up are also offered. Some limitations apply. Please contact us for more details. Click here for a map
Why did I receive an invoice? I returned the equipment.
If the equipment is not returned at the end of the billing period, the customer will be billed at the beginning of the next billing period. If the equipment is returned during the next billing period, a credit memo will be generated based on the return date, prorated by the return date. The credit will be applied to the final invoice. The net balance will be due.
I am not sure of what I am being charged. Can you help me understand my bill?
Can I pay my invoices on line or call in to make payment?
Yes, customers can pay via credit card at www.atecorp.com or call the 858-558-6500 to make a payment via phone.
Can my invoices be sent electronically?
Yes, please send an email address to firstname.lastname@example.org or call 858-558-6500 to provide an email address.
When can I expect to receive my security deposit refunded?
Upon return of the equipment, ATEC’s lab will inspect the equipment and notify accounting to process the refund.
What are your payment terms?
Prepay via Master Card, Visa, American Express, Discover or Wire Transfer. Net 30 terms may be granted upon credit approval. Net 30 terms require an ATEC credit application to be completed and submitted for approval.
Do I pay for shipping charges?
Yes. If you do not have an account established with the various shipping companies, ATEC will pre-pay the charges and add the amount to your invoice.
Do I need an RMA to return rental equipment?
No, not to return rental equipment. An RMA is required if you are returning equipment for service.
How do I return rental equipment?
Do I have to pay sales tax?
Yes, if ATEC ships the equipment to a California address, unless the equipment is used for resale and a valid Resale Certificate is provided or a Tax Exempt form is submitted to ATEC.
Who can I speak with regarding an invoice I received?
What if I cancel my rental order?
A restocking fee will apply when a customer enters into a rental agreement with ATEC and subsequently cancels the order. At minimum, a fee will be assessed for $150 or 25% of the rental rate, whichever is greater. ATEC will enforce a restocking fee when ATEC shares no fault in the cancellation.
What should I do if I’m having a problem with something that I am renting?
Please call us at (800) 404-2832. Our technical support hours are: Monday – Friday, 7:30 a.m. to 4:30 p.m. Please have the model number and serial number of the test equipment when calling.
What should I do if the test equipment that I currently have out on rent is going to be falling out of calibration?
Please call us at (800) 404-2832, your account manager will set up a plan to get calibrated equipment in your hands in a timely manner.
Which Quality Management System does ATEC have implemented?
Quality is our number one priority here at ATEC; the company is ISO 9001:2015 certified and possesses an ISO/IEC 17025:2017 accreditation in the field of calibration from the A2LA.
If there are any comments or complaints, please feel free to contact us directly to fill out our company performance questionnaire.
Q: How is Narda STS related to Advanced Test Equipment Rentals (ATEC)?
Q: Why should I send my Narda devices to ATEC for calibration?
A: ATEC is the only authorized Narda STS Calibration and Service center in North America.
Q: What is the lead time for calibrations?
A: Approx. 4-6 weeks, but can take longer on a case-to-case basis.
Q: What is the process to get calibrated?
A: Visit our Narda calibrations page
to place your order; then you will receive a service order verification email with the RMA number, and then you may send in your equipment.
Q: What is the address to send in my equipment?
A: 10401 Roselle Street, San Diego, CA 92121
Q: Is the calibration for my probe included with the main device?
A: Probes require separate calibrations for an additional cost. Be sure to order services for all devices that require calibration.
Q: Do I need to send in all the accessories?
A: Only accessories that are included within the scope of the calibration need to be included.
Q: What if I need a repair?
Q: Do you include shipping with the orders?
A: No, shipping is the customer's responsibility to and from our facility. When placing your order, please make sure you provide us with 1) return shipping instructions, like your FEDEX or UPS account number, and 2) the speed at which you wish for it to be sent.
Q: Do you have expedited services?
A: No, due to a recent influx of requests we are not able to offer that service at this time.