FAQs

Yes. If you want to pick up your equipment, please reference the ATEC will-call map.
 

If the equipment is not returned by the end of the billing period, the customer will be billed for the next billing period. But if the equipment is returned during the next billing period, a credit memo will be generated based on the return date and prorated by the return date. Credit will be applied to the final invoice, and the net balance will be due.

For example, if the equipment was rented for a 1-month period on the 1st of July and arrives back to ATEC on the 3rd of August, the customer will be billed for 2 full months but will receive those remaining 28 days credited back to their account. This is also applicable to bi-weekly rates.

However, when renting equipment, the customer receives it for the entire period requested. We recommend keeping the equipment until close to the end of the billing period to confirm whether additional tests are required or if results need to be confirmed.

We cannot accept over the phone payments. Instead, make credit card payments by logging in to your atecorp.com account  or paying as a guest.

Yes, please send an email address to billing@atecorp.com or call (800) 404-2832 to provide an email address.

Upon receiving the equipment, ATEC’s lab will inspect it and notify accounting to process the refund.

Prepay via MasterCard, Visa, American Express, Discover, or a wire transfer. Net 30 terms may be granted upon credit approval, but require an ATEC credit application to be completed and submitted for approval. Submit an online credit application here.

Yes. If you do not have an account established with the various shipping companies, ATEC will pre-pay the charges and add the amount to your invoice. However, please also let ATEC know your desired shipping speed.

No, not to return rental equipment. An RMA is only required if you are returning equipment for service.

All rental returns must be returned PREPAID by customer to:
 
Advanced Test Equipment
Attn: Receiving Department
10401 Roselle Street
San Diego, CA 92121

Learn how to receive and return your rental.

Yes, unless the equipment is used for resale and a valid resale certificate is provided or a tax exempt form is submitted to ATEC.

Contact our billing specialist at (800) 404-2832 (select Option 4, then Option 3) or email billing@atecorp.com

A restocking fee applies when a customer enters into a rental agreement with ATEC and subsequently cancels the order. At minimum, a fee will be assessed for $150 or 25% of the rental rate, whichever is greater. ATEC will enforce a restocking fee when ATEC shares no fault in the cancellation.
 

1. An RMA is required for all equipment returns.
2. Customer must return all equipment, manuals, and accessories prepaid within 7 days of receipt of RMA number.
3. All items must be shipped to Advanced Test Equipment Corporation, 10401 Roselle Street, San Diego, CA 92121 USA.
4. Customer assumes all liability for shipping damage due to improper handling, packaging, and or loss of equipment by any special courier or carrier.
5. In the event equipment is returned damaged, defective, or is missing manuals and/or accessories, customer will be required to pay for all costs associated with repairing equipment, missing manuals and/or accessories, including but not limited to; labor, parts, costs for equipment, and/or manuals and accessories.

Warranty info for sale items

1. ATEC warrants only that equipment when delivered will be in good operating and physical condition, unless otherwise agreed to in writing.
2. All equipment sales will include a "Certificate of Conformance". Items sold without warranty will not include a warranty certificate.
3. ATEC makes no warranty as to the performance of any software.
4. The sole obligation of ATEC under the foregoing warranty shall be to repair any equipment that fails to meet said warranty, and such obligation will constitute the sole and exclusive remedy of customer.
5. In no event will ATEC be liable to customer for any consequential, incidental, or exemplary damages, such as loss of revenues or use of any equipment or damage to other equipment, cost of substitute equipment or down time costs.
6. ATEC is not responsible for any damages resulting from misuse or abuse of equipment, including calibration error.
7. ATEC will not be responsible for any delays or failures in making repairs, due to unavailability of parts or labor, strikes, delays in transportation or other causes beyond ATEC control.
8. The foregoing warranty will not apply to any damage to equipment caused by accident, abuse, negligence, or misuse by customer.
9. ATEC IS NOT THE MANUFACTURER OF ANY EQUIPMENT. ATEC DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF SUITABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OF THE EQUIPMENT OR PROPRIETARY RIGHT OF ANY THIRD PARTY.

Learn more about sales terms here
 

Please call us at (800) 404-2832, then select Option 3. Our technical support hours are: Monday–Friday, 7:30 a.m. to 4:30 p.m. Pacific Time. Please have the model number and serial number of the test equipment ready when calling.

Please call us at (800) 404-2832. Your account manager will set up a plan to get calibrated equipment to you in a timely manner.

Quality is our number one priority here at ATEC. We are ISO 9001:2015 certified and possess an ISO/IEC 17025:2017 accreditation in the field of calibration from the A2LA.