Home > FAQS

FAQS – Frequently Asked Questions


Click on the departments below for their list of FAQS.

 

Accounting /Billing

Shipping & Receiving

Technical Documentation



 

Shipping/Receiving:


 

Looking to order equipment that is not listed on our website?

Advanced Test Equipment Rentals has relationships with a vast network of test equipment Sources, both domestically and world-wide. Let us know your requirements.

Is the Equipment I order from Advanced Test Equipment Rentals been tested? 

Equipment will typically be quoted and assumed as ‘Functionally Verified’. We find that the majority of our customers either have their own trusted third-party lab or their own internal calibration lab, and prefer the equipment be calibrated through these channels.  Most appreciate not paying for the additional overhead that would have to be applied to each unit if Advanced Test Equipment Rentals calibrated each piece in our inventory.
For those customers that need the equipment calibrated, Advanced Test Equipment Rentals will certainly accommodate you. There is typically an additional charge and extra lead-time for this service.


Can I purchase items from Advanced Test Equipment Rentals even though I am not located in the United States?

Yes. We are a worldwide supplier of quality test equipment. 

What is the lead-time to ship my equipment after my order has been placed?

At Advanced Test Equipment Rentals we understand our customers’ need to have their equipment shipped quickly and on-time. Lead-times generally vary from one day to two weeks and are noted on our quotation to you. Please be sure to discuss your more urgent requirements with your sales representative so we can be sure to meet your expectations. 

Can you provide international packing and shipping?

Yes. We have experience with the changing and ever more stringent intricacies of international export laws. Our shipping department securely packs your instruments so they arrive at their destination safely and ready for use. 


 

Accounting/Billing:



Why did I receive an invoice?  I returned the equipment.

If the equipment is not returned at the end of the billing period, the customer will be billed at the beginning of the next billing period.  If the equipment is returned during the next billing period, a credit memo will be generated based on the return date, prorated by the return date.  The credit will be applied to the final invoice. The net balance will be due.

I am not sure of what I am being charged. Can you help me understand my bill?

See instructional Video link below.
How to Read your Invoice

Can I pay my invoices on line or call in to make payment?

Yes, customers can pay via credit card at www.atecorp.com or call the 858-558-6500 to make a payment via phone.
 

Can my invoices be sent electronically?

Yes, please send an email address to billing@atecorp.com or call 858-558-6500 to provide an email address.
 

When can I expect to receive my security deposit refunded?

Upon return of the equipment, ATEC’s lab will inspect the equipment and notify accounting to process the refund.
 

 What are your payment terms?

Prepay via Master Card, Visa, American Express, Discover or Wire Transfer.  Net 30 terms may be granted upon credit approval.  Net 30 terms require ATEC credit application completed and submitted for approval.
 

Do I pay for shipping charges?

Yes.  If you do not have an account established with the various shipping companies, ATEC will pre-pay the charges and add the amount to your invoice.
 

Do I need an RMA to return the rental equipment?

No, not to return the rental equipment.  An RMA is required if you are returning the equipment for service.

 
How do I return the rental equipment?

All rental returns must be returned PREPAID by Customer to:

Advanced Test Equipment
Attn: Receiving Department
10401 Roselle Street
San Diego, CA 92121

 

Do I have to pay sales tax?

Yes, if ATEC ships the equipment to a California address, unless the equipment is used for resale and a valid Resale Certificate is provided or a Tax Exempt form is submitted to ATEC.
 

Who can I speak with regarding an invoice I received?

Contact our Billing Specialist at 858-558-6500 or email billing@atecorp.com
 

What if I cancel my rental order?

A restocking fee will apply when a customer enters into a rental agreement with ATEC and subsequently cancels the order.  At minimum, a fee will be assessed for $150 or 25% of the rental rate, whichever is greater.  ATEC will enforce a restocking fee when ATEC shares no fault in the cancellation.
 

Technical Documentation:



What should I do if I’m having a problem with something that I am renting?

Please call us at (800) 404-2832, our technical support hours are Monday – Friday 7:30 a.m. to 4:30 p.m. Please have the model number and serial number of the test equipment when calling.
 

What should I do if the test equipment that I currently have out on rent is going to be falling out of calibration?

Please call us at (800) 404-2832, your account manager will set up a plan to get calibrated equipment in your hands in a timely manner.


Which Quality Management System does ATEC have implemented?

Quality is our number one priority here at ATEC and we have implemented and are certified for ISO 9001:2008 as well as being Accredited in the field of calibration by A2LA to ISO/IEC 17025:2005.


If there are any comments or complaints please feel free to contact our Quality Manager directly or fill out our company performance questionnaire.